Privacy policy

Last Updated: November 05, 2025

Southern Soul Foods operates this store and website — southernsoulfoods.com.au — including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Southern Soul Foods is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account details.
Account information including username, password, preferences, and settings.
Transaction information including items viewed, purchased, returned, or added to cart/wish list.
Communications with us, such as customer service inquiries.
Device information such as browser, IP address, and network identifiers.
Usage information about how you interact with our Services.

Personal Information Sources

We may collect personal information from:

Directly from you (account creation, checkout, communication).
Automatically through our Services (via cookies, analytics, or browsing activity).
From service providers (e.g., payment processors, logistics partners).
From partners or third parties to enhance service delivery.

How We Use Your Personal Information

Depending on your interactions, we use your personal information to:

Provide, tailor, and improve our Services – fulfill orders, manage your account, process payments, arrange shipping, manage returns/exchanges, and offer personalized experiences.
Marketing and advertising – send promotional communications, display personalized ads, and notify you about special offers.
Security and fraud prevention – authenticate accounts, detect unauthorized activity, and secure transactions.
Communicating with you – respond to inquiries, provide customer support, and share service-related updates.
Legal compliance – respond to legal requests, enforce policies, or protect rights and safety.

How We Disclose Personal Information

We may share personal information with:

Shopify and other service providers performing services such as IT management, fulfillment, shipping, or analytics.
Business and marketing partners to support advertising and promotions.
Affiliates or within our corporate group.
As required by law (legal processes, enforcement, or protection of rights).
During business transactions such as mergers or acquisitions.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain personal information to enable and enhance our platform.
Information submitted through our website will be shared with Shopify and third parties located in countries other than where you reside, as required to provide our Services.

To learn how Shopify processes personal information, please visit the Shopify Consumer Privacy Policy or exercise your rights through the Shopify Privacy Portal

Third-Party Websites and Links

Our website may include links to third-party websites. We are not responsible for the privacy or security of such external sites. We recommend reviewing their respective privacy policies before sharing personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age of majority in your jurisdiction. If a parent or guardian believes their child has provided us with personal data, they may contact us at info@southernsoulfoods.com.au to request deletion.

Security and Retention of Information

While we implement appropriate security measures, no system is completely secure. We encourage you not to share sensitive information via unsecured channels.
Your personal information is retained only as long as necessary to provide services, comply with legal requirements, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

Right to Access / Know – request details about your personal data.

Right to Delete – request deletion of your data.
Right to Correct – request corrections to inaccurate data.
Right to Portability – request a copy of your data.
Opt-out of Marketing – unsubscribe via email or request directly.

To exercise your rights, contact us at info@southernsoulfoods.com.au or call +61 466 904 543.
You can also visit Shopify Privacy Portal for Shopify-specific data rights.

Complaints

If you have concerns about how we handle your data, please contact us using the details below. Depending on your location, you may also have the right to contact your local data protection authority.

International Transfers

We may transfer and store your personal data outside of Australia.
When transferring data outside of your region (e.g., EEA or UK), we rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure your data remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other legal and operational reasons. Updated versions will be posted on southernsoulfoods.com.au with the effective date noted.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us at:

📧 Email: info@southernsoulfoods.com.au
📞 Phone: +61 466 904 543
🌐 Website: www.southernsoulfoods.com.au